BBC HD PQ - new post on BBC Blog

Head of BBC HD Danielle Nagler has posted again on the BBC blog. She comments on the current issues but not really in much detail:

"Picture quality: I know this is a big concern for some of you, and honestly, I don't need lots of complaints to start to worry about this. I'll defend to the hilt a programme like Criminal Justice, which I think looked fantastic, though others are entirely within their rights to dismiss the "film look" that it went for. But of course I want to make sure that we keep up the standards of the HD offer from the BBC, and I want to make sure, through looking at both technical and audience filters (pardon the pun), that we are in good shape.

"I've launched some further work around this - not because I believe there is a problem, but because I want to make sure there is not - and together with Andy Quested I will of course bring you the outcomes of that work as soon as I can."

Full blog post here.

I can assure Danielle that there definitely is a problem: there is a significant difference in picture quality between her channel and the other HD channels such as National Geographic or FX. There's actually less difference between BBC1 and BBC HD - that cannot be right.

(Incidentally, I recorded Criminal Justice off BBC1 and thought the PQ there was pretty dull and muted - it's not something I would have held up as an obvious example of the problems with BBC HD at the moment as the source material wasn't ever going to be a good showcase. Life, however, should look stunning. And doesn't. I hope when they sort out the encoder/bitrate problem they re-broadcast it.)

BBC HD picture quality again

I've just watched two wildlife programmes in HD back to back and I have to say that the quality of BBC HD is still sadly lacking when compared to National Geographic HD. First up I watched an episode of Nat Geo's incredible Wild Russia (Sunday evenings, 8pm) and was blown away by the detail in the footage of the polar bears, reindeer and the stunning floral meadows. Strangely enough, the episode of Life I watched straight after also had reindeer and polar bears. But it looked flat. Dull even. Some of the later shots of the humpback whales were incredible, but not for the picture quality, more for the drama of the "heat run". Having seen the effort the cameramen went to for these pictures, one can only wonder how they felt to see all their excellent work buggered up by the BBC HD channel's transmission shortcomings.
To rub salt into the wound, I then watched a programme on the Claridges hotel on BBC4...and the PQ on that was vibrant and so much more alive...than Life in HD!
So what's going on? How come BBC HD, for so long the quality standard, has dipped so low of late?
Lower bit rates and new codecs at the BBC apparently, brought in for the launch of HD channels on Freeview which is of little comfort for customers of satellite and cable. Head of BBC HD Danielle Nagler and top techie Andy Quested have posted extensively on the BBC's blog on the topic and have offered assurances that it's all okay, but I ain't convinced. Check out this thread from the BBC's own Blog: I'm not the only unhappy customer - there are over 800 comments on this post and they're still appearing daily.
Meanwhile - Sunday, National Geographic HD, 8pm. Wild Russia. You will not be disappointed...

Virgin "plan to launch more HD channels"

VM Chief Exec's presentation to investors is now online
Slide 8 is the main TV information, which details the following:

• Significant V+ DVR growth potential from current 21% penetration
• Content investments focused on HD
– Plan to launch more HD channels
• Only 110k analog TV customers remaining
– On-track for analog switch-off in digital areas, freeing up significant spectrum

I gave a listen to Mr Berkett's words that accompanied this presentation but they gave us little clue as to when we could expect additional channels of a more highly defined hue, except it appears to be next year rather than this.

Virgin Media Q3 results

Official press release.

Quarterly Highlights

Financial

• Consumer on-net¹ revenue increased 5.3% to £628m (Q3-08: £596m)
• Total revenue increased 1.3% to £953m (Q3-08: £941m)
• OCF² increased 6.8% to £348m (Q3-08: £326m)
• Operating income of £50m (Q3-08: £53m)
• Free Cash Flow³ of £109m (Q3-08: £103m)
• Net cash provided by operating activities of £278m (Q3-08: £213m)
• Completion of secondary listing on the London Stock Exchange

Operational

• On-net ARPU increased 5.3% to £44.24 (Q3-08: £42.00)
• On-net churn flat year-on-year at 1.5% (Q3-08: 1.5%)
• Customers are buying more from us with RGUs⁴ net increase of 199,900 (Q3-08: 185,200) to 12.85m (Q3-08: 12.22 m)
• On-net triple-play penetration of 59.5% (Q3-08: 54.7%); quad-play penetration now at 10.1%

On-net Broadband

• Broadband customer net additions of 39,000 (Q3-08: 68,700) to 3.77m (Q3-08: 3.63m)
• New and existing customers are subscribing to faster broadband, improving tier mix

• Customers with 10Mb or higher increased 157% year-on-year (including migration) to 2.70m representing 72% of base
• Customers with 20Mb or higher increased 40% year-on-year to 0.5m representing 13% of base

• 2Mb to 10Mb upgrade continues – 834,000 customers upgraded so far

Television

• TV customer net additions of 37,000 (Q3-08: 37,800) to 3.71m (Q3-08: 3.58m)
• Video-on-demand (VOD) average monthly reach of 55% of digital customers (Q3-08: 49%)
• Highest ever average VOD views of 66m per month (Q3-08: 45m)

Mobile

• Record contract mobile customer net additions of 88,000 (Q3-08: 78,300) to 872,600 (Q3-08: 578,600), up 51% year-on-year

Neil Berkett, Chief Executive Officer of Virgin Media, said:

“I am pleased to report that this quarter’s results delivered a strong OCF performance. I believe this demonstrates the success we have had in significantly differentiating and monetizing our compelling consumer proposition. Our triple-play penetration is at record levels and over 10% of our customers now take all four services from us. Our focus remains on attracting high value customers, who buy more from us and stay with us longer. This strategy has led to the second successive quarter of record ARPU and strong consumer revenue growth. I am delighted that these results show we are progressing significantly in this regard.”

Guardian coverage:

"Virgin Media beat analysts' forecasts for the third quarter, adding 8,100 net new cable TV households and boosting revenues by 1.3% to £953m.

"Overall, the company added 17,800 new customers in the third quarter.

"The cable operator reported a year-on-year increase in operating cash flow (OCF) – broadly equivalent to earnings before interest, tax, depreciation and amortisation (EBITDA) – of 6.8% to £348m for the quarter ended 30 September.

"Average revenue per user rose 5.3% to a record £44.24, almost a pound per user ahead of average analysts' forecasts."

In plainer english, here's the (very positive) Digital Spy interpretation of the numbers.

Virgin Media Q3 results this week

Thursday sees Virgin Media announce its latest quarter's results, and, if the last year's announcements are anything to go by, we should see another service enhancement to help distract from so-so performance and details of the debt re-financing. Whereas Sky's stunning performance quarter after quarter speaks for itself (another quarter of a million signed up to HD last quarter, taking the number up to 1.6m), Virgin's Chief Exec Neil Berkett has previously relied on something up his sleeve each quarter to offer some cheer to his customers. I wonder what will we see this time?
Earlier in the summer we had the additional HD channels which, let's be honest, surpassed most's expectations - not just 4HD, but also Nat Geo, MTVN, FX, ESPN and Living, all for nowt if you're on the XL package. This time around I'd hope for more HD (ITV1, Sci Fi, Discovery, History?) but I think chances are it'll be back to something more about 50mb broadband, maybe making that the standard for VIP customers rather than the current 20mb. Or maybe he'll just pacify the financiers with more details of the accounting wizardry and London listing of VM.
Anyone know anything definite?

HD channel bitrates

Just found this interesting page on the web, showing the different bitrates for Sky's HD channels. There's quite a range of bitrates there, from the lowest (Luxe TV - 5481kbps) to the highest (Sky Arts 2 - 19161kbps). Somewhat surprised to see quite a few of the movie channels at the lower end of the table: Disney Cine, Sky Action, Sky Comedy, Sky SciFi/Horror and Sky Screen 1 all in the red. Odd.
I'm not sure how they relate to cable bitrates (if at all) but here are the VM channels' rates on satellite (it's a dynamic table and will changed from one day to the next, so see these as indicative):

• BBC HD 9726
• C4 HD 9512
• ESPN HD 16517
• MTVN HD 14314
• Nat Geo HD 9160

(There's no Living HD of course, but for some reason FX HD isn't listed either.)
Having watched Life on BBC HD last week and being distinctly underwhelmed I think the dropping of the bitrate does have a noticable affect (despite claims to the contrary from the Beeb team on their blog). What do you guys thinks? Do any Sky HD customers find the quality variable from channel to channel?

Bourne in HD

Some weeks you look at the movies on the £5 a month PictureBox subscription service and think "so what?" - in fact, most weeks that's been my reaction. But looking at the line up this week they have all three of the Bourne movies in glorious HD...now that's pretty neat. Details here

Vote and let VM know your opinion on possible additional HD channels

As mentionned earlier this week, Virgin Media has been doing some small scale polling of customers asking for their views on adding to the HD line up. As that particular research appears to have finished, I thought I'd ask the same questions regarding possible additional HD channels here, then I can submit the results to VM for their consideration.
I think the key questions on the questionnaire related to willingness to pay £3-£5 for extra bundles of channels, so I've set up four polls on the right relating to the following bundles of channels.
Standard HD
Crime and Investgation HD
Discovery HD
History HD
E4 HD
Luxe HD
Bio HD
National Geo Wild HD
Rush HD
Eurosport HD
Good Food HD
Sundance HD
SciFI HD

Sky HD
Sky 1 HD
Sky Arts 1 HD
Sky Arts 2 HD
Sky Real lives HD

Sky Sports HD
Sky Sports 1 HD
Sky Sports 2 HD
Sky Sports 3 HD

Sky Movies HD
Sky Movies Premiere, Family, etc

VM On Demand Tweets

Those on Twitter may want to add Virgin's On Demand updates: @vmondemand.
I still can't my head around Twitter...

Virgin ask for feedback on HD [updated]

Virgin are conducting a survey into what people make of the new HD services and what they'd like to see next. There's a link on Cable Forum and another on AV Forums, but neither seems to be right as both link to completed questionnaires. I've asked Virgin for the right way of completing the questionnaire and will post it here when they respond. Still, the survey is interesting as the possible future channels they're asking about include Sky sports, movies and the other Sky regulars. Would you pay £5 for more channels? £10?