The 360 experience of one seriously unhappy customer

 Just had this feedback from one unhappy customer who's switched to Virgin's 360 TV experience:

Had an upgrade to my V6 box a few weeks ago and was the worst mistake I have made. AVOID!!! Cannot recover deleted programmes and is so easy to accidentally delete programmes. Can only use one remote per box (ordered a second remote and it worked for about a week but then just stopped and have now been informed only one can pair per box, but how did it work for a week???) Had two V6 remotes before (one upstairs and one downstairs) and both controlled one box with no issue. 

The menu system looks great but functions like it's stuck in 1999. Recorded programs are very difficult to find and seem to overwrite each other. Recorded a live sports event which disappeared and was replaced by highlights aired a few days later. Have also used the virtual remote on the app which is a joke. Has buttons that don't do anything and is missing the buttons that do all the work - what's the point!!! 

The old V6 Tivo system was amazing and this so called upgrade has put them back years. So many other small things which they had over Sky which have been lost...used to be a telly addict but now I just watch Freeview. Waiting for contract to end so can move to Sky. 

Virgin launching "new entertainment service"

Virgin Media is getting ready to launch a new entertainment service. According to the Virgin announcement the new service will eventually bring a variety of top streaming services together into one place. There's a trial underway but it's only open to Broadband-only customers. Not many more details here

It sounds like they're looking to launch a device similar to Sky's Now USB sticks. As always, late to the party, but the rumour is that the new service will include Disney+ and Britbox as well as Netflix et al. Not sure exactly who this will be aimed at but I'll keep an eye out for further news.

Elsewhere, Sky Q may gain Apple's TV+ service at some point. Speculation here

Virgin Media O2 merger update

From the BBC:

The proposed £31bn merger between mobile networks Virgin Media and O2 has been provisionally approved by the UK's competition watchdog.
It will create one of the UK's largest entertainment and telecoms firms, which could become a major rival to BT.

The Competition and Markets Authority (CMA) launched an investigation into the proposals last December.

More details here.