Only a quarter of the 349 respondents think they will stick with their current package, considering it good value. Half of those who voted will be looking to downsize the package at the first contractual opportunity, whilst the remaining quarter will leave Virgin Media for good.
That should make extremely worrying reading for Virgin management. Sure, the poll's 349 voters may not be an accurate representation of the overall customer base, but if anything we are the people who care about and use the service the most and we probably pay the biggest monthly subs as a result.
I've been a Virgin/NTL customer for almost 15 years, but the TV service is no longer good value and our TiVo boxes seem to get slower every time I turn them on. I have a mandatory phone line I never use and over 200 channels I never watch, and broadband that is way faster than my family's needs, served by a flakey "super" hub which needs rebooting daily. My bill is currently £124 a month.
I will be seriously considering my options when my contract is up in February. Now TV, coupled with our Smart TV's Netflix, Amazon and YouTube, will cut our monthly bill by more than half and give me all the TV programming we need.
And they're putting prices up? Again?