July 04, 2020

Broadband outages: Virgin says sorry

Virgin Media has finally apologised after a major network outage left customers without internet access in London and other areas for six hours in late June.
The cable company claimed that the broadband outage on Thursday, June 25th affected a "relatively small pocket of customers in the capital". I was one of them, and I know lots of people outside the capital suffered too: it wasn't the first time during lockdown I found myself activating my mobile's personal hotspot rather than being able to use the Wi-Fi I pay so much for. And for a communications company, they can be frustratingly slow in communicating with their customers and rather economic with details - the silence was deafening.
Virgin now say that the problem was caused by "signal interference between its broadband and TV services at one site", rather than hot weather or over-capacity. The issue was resolved by the early afternoon.
“This morning some of our customers in London experienced broadband and TV issues which have now been fixed. This did not hit all customers in London and it was not a nationwide outage,” the group said. It declined to say how many people had been affected. “While our engineers worked as quickly as possible to solve the problem, we know how frustrating it is to be without our services and we apologise to those affected.”
Well, that's okay then, isn't it?
Meanwhile, Virgin's long-promised upgrade to Docis 3.1, which promises greater speeds and reliability, continues. Details here.

No comments: