Just had this feedback from one unhappy customer who's switched to Virgin's 360 TV experience:
Had an upgrade to my V6 box a few weeks ago and was the worst mistake I have made. AVOID!!! Cannot recover deleted programmes and is so easy to accidentally delete programmes. Can only use one remote per box (ordered a second remote and it worked for about a week but then just stopped and have now been informed only one can pair per box, but how did it work for a week???) Had two V6 remotes before (one upstairs and one downstairs) and both controlled one box with no issue.
The menu system looks great but functions like it's stuck in 1999. Recorded programs are very difficult to find and seem to overwrite each other. Recorded a live sports event which disappeared and was replaced by highlights aired a few days later. Have also used the virtual remote on the app which is a joke. Has buttons that don't do anything and is missing the buttons that do all the work - what's the point!!!
The old V6 Tivo system was amazing and this so called upgrade has put them back years. So many other small things which they had over Sky which have been lost...used to be a telly addict but now I just watch Freeview. Waiting for contract to end so can move to Sky.
4 comments:
I switched my 2 V6 boxes to TV 360 5-6 weeks ago. I love the new interface. Yes there are one or two things you can't do YET, but expect future updates to solve that.
I for one wouldn't go back to the old UI
I upgraded my two V6 boxes a few weeks ago and whilst there are some functions that I miss there are many more that are an improvement. So overall I am happy i made the switch.
there will always be some people who regret changing, but they will be in the minority.
Time to post something positive on here about VM rather than using it for negativity all the time
I want to update I’m on V6 etc but I want confirmation as I can’t find it anywhere... have they all the o demand bk All4 and My5 etc and a series link? I just need more info
I switched from an old V6 box to TV360, the first bill went up by £11.50 for the same package that I had
before the switch
Phoned Virgin as nothing was mentioned, just that it will
be a free upgrade
Virgin said it was to cover the cost of the Netflix App, luckily I gave the box back as the charge went up by £1.50, it is now £13 a month the charge, even though it was supposed
to be free
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