First of all, thank you for your considerable efforts in collecting and passing on this feedback. It is very clear.
We do understand that we need to improve our HD offer, both on VOD and HD channels, and are working to achieve this. I also take your point that the grouping can be improved, and again we are working towards this. As soon as we are able to make an announcement on specifics, I will make sure that we contact you personally on this e-mail, and seek your feedback.
In the meantime, as a valued premium customer, I hope you have noticed that this year we have invested heavily in upgrading our broadband access speeds, shortly to 50Mb, and made significant additions to our SD VOD offer, such as BBC iPlayer, which are proving very popular. I hope you also enjoyed the England football qualifiers on Setanta within XL. In short, we are continually looking for ways to improve the offer, and I can only apologise if we have fallen short on HD to date. We will review all 1300 comments carefully over the weekend.
Much better response from Virgin this time (thanks, Mr Barron, for taking the petition seriously) - what do you guys think?