Nialli's unofficial blog on Virgin Media's high definition, TiVo and UK Netflix cable TV services
September 06, 2013
Childish VM support tweet
Sometimes Virgin's off-the-wall communications to frustrated customers can come across as too flippant, especially to new customers who are experiencing problems. A friend at work sent me this tweet they got when they experienced multiple problems with both broadband and TV services having only recently joined VM from TalkTalk. They were not impressed, and are now seriously considering leaving VM.
I'm all for a less formal communications but this perhaps oversteps the mark and comes across as childish. As the kids would say, #notimpressed