There was a sizeable vote: 420 votes cast, and the response can broadly be split into thirds:
- A third of existing customers say they will leave for other providers (Sky, BT, Now, etc)
- A third will call to downgrade their services to cheaper options
- A third will wait to see how the long-promised new TiVo box will be priced before making a call
What is remarkable is that just 4% still consider Virgin good value. That’s damming, and alarm bells at Liberty Global should be ringing with that kind of response from their existing customer base.
VIRGIN MEDIA, ARE YOU LISTENING?? Here are some of the responses you have been posting following the price rise announcement: Customer Dissatisfaction