August 27, 2020

Confusion over Horizon coming to existing V6 boxes

Mark Jackson on ISP Review has this week suggested that Liberty Global's Horizon software may not be coming to our V6 boxes after all. In a post published this week he says:

"We understand from our sources that Horizon won’t be coming to the v6 boxes after all. Instead Virgin Media appear to be gearing up to introduce two new STBs – a main box with the Horizon software and hard drive inside, and then a mini box with no hard drive (see * below) . 

"Both boxes support 4K video. We assume that the new Mini Box is the same one as Liberty Global recently launched for UPC in Poland while the new Main Box looks a bit like the v6, but on the inside it’s a different piece of hardware. At present it is unclear whether the new kit will be available to all new customers or only specific bundles (e.g. Ultimate Oomph). Likewise, we don’t know if existing v6 customers will have to pay for an upgrade (post-trial) or if it will be free."

All very confusing, especially as Virgin Media confirmed last year that Horizon was definitely coming to the UK and replacing TiVo and most pundits, me included, thought that meant new software on existing boxes. Maybe that's not now the case and there are technical issues that prohibit such a change? I'm confused. I can't imagine Virgin quickly replacing its existing V6 hardware base (too expensive and too inconvenient for customers) nor can I see it running TiVo and Horizon simultaneously across the UK for any prolonged period. Hopefully all will become clear "soon" (to use Virgin's favourite timeline).

* Liberty Global has launched a new internet TV box in Poland and plans to roll this out to other European regions according to this story: https://www.broadbandtvnews.com/2020/08/24/liberty-unveils-4k-mini-tv-box/


August 19, 2020

Price rise question

When was the last price rise from Virgin Media? I haven’t posted about one since August 2018 but may have missed something last year when this blog went into hibernation. I’m normally the first to complain when they raise prices and it feels like a while. Hope I’m not tempting fate here!
UPDATE Royalbeech added this comment: I just found this email I received from Virgin:
“Let’s get to it: after the last four months, and the uncertainty of what’s ahead, there’s no more business as usual. That’s why we aren’t raising your price this year as we normally would.
“This means the price you pay for your current package right now will stay the same for the rest of 2020. There are no catches, and there’s nothing you need to do. In the meantime, we’ll keep investing in our network and doing all we can to make sure you stay connected."

August 15, 2020

Horizon on a V6 "Mini" box going into field testing

Some Virgin customers have been invited to test the new Horizon software on a V6 "Mini" box. I haven't, but here's the email they've been sent:

We think it’s only right that our customers get their hands on our amazing new TV experience first. Get it at no extra cost today and discover how we bring together all your screens, favourite channels and apps, so you can seamlessly watch and stream the telly you love, at home and on the go. Yep, it’s our best TV experience yet, on the house.

Great power and streamability

Our fastest-ever TV experience, now with new features like super powerful voice search, personal profiles and more.

Entertainment, brought together

The UK’s most popular channels, Catch Up services, movies, TV Box Sets and built-in apps, all in one place. So you won’t need to hop around.

TV that moves with you

Watch in more rooms with a 4K-ready Mini box. Or stream, control and manage your recordings with our free, supercharged, Virgin TV Go app.

Ready to go? We’re making our new TV service available to you early, and you have until 2nd September 2020 to get involved. There’s limited availability, but don’t worry it will be available again soon.

Once you’ve applied, it can take up to 7 working days to receive your confirmation.


Looks like they're entering final testing for a late 2020 launch. If anyone has more information, please email me.