June 29, 2014
Another weekend, another Virgin Media outage
Sad to report that my house in Greenwich, south east London, is experiencing yet another weekend of Virgin Media outages. A few weeks back we had no internet for the weekend, now we more of the same. The service has been down 24 hours now with access so intermittent it's unusable, and the TV service is buggered too - nothing whatsoever on the V+ and the TiVo picture is present but unwatchable - freezing and breaking up every few seconds.
Customer Service proved to be a disappointment - I reported the problem yesterday, spent fifteen minutes reporting the TV problem, then had to go through the whole rigmarole again with the broadband guy - shouldn't this all be joined up? I reported the issues at lunchtime and it was acknowledged as an area problem as they'd had several customers call, but the Status page wasn't updated until late in the afternoon. They've booked me an engineer for Tuesday but it's a network problem, not local, as my neighbours are similarly afflicted. That's poor.
My family's losing it's patience with Virgin Media and I must admit I am too. Our broadband service has deteriorated dramatically this year, especially in the evenings and across the weekends (when we actually have it) and I've been told by the guys on 150 that the service won't be rectified until "later in the year". Strewth. We pay for high speed broadband (I'm on VIP) - we are getting under 1mb downloads.
Not at all happy. I never intended this blog to become a modern day "NTHell" site, but I fear it could be heading that way.