Prices will increase £3.49 a month for the majority of customers.The company said it was writing to customers about the changes, which will take effect from November 2016. Line rental will increase by £1.01 a month, which will be included in the increases for television and broadband bundles that include a landline.
“We do everything we can to keep prices competitive while striking a balance with investing in more of what our customers want,” lied a Virgin spokesman. Really? Well I for one, with my decrepit TiVo boxes, intermittent broadband outages, a TV lineup that’s outpaced by a ten quid Now TV box and the dodgy Superhub 2 wifi feels very much underserved and ripped off these days. Care to respond Virgin Media?
Incredibly, this is the third price rise many of us have had this year. On 1 February they increased prices by an average of 5.4%, and on 1 June we were told to swallow another increase for the Sky content.
Apparently customers will be given 30 days after receiving notification to move to another provider without penalty if they do not want to pay the new rates. Will we be ‘permitted’ to downgrade our service without penalty if we stick with Virgin Media?