The sheer incompetence of Virgin Media's management of its On Demand content has reached a new level with its posting of the High Definition episodes of Band of Brothers in many regions over the last few months.
This brilliant landmark series is often repeated, but that does not excuse the way it's been handled by Virgin.
In HD, I have episodes 1 -10 ... except 6. I've never had 6. I had two episodes of 5 at one point, but still no 6. In the end, with the clock ticking ("9 days left" it cheerily pointed out yesterday) I'm going to have to watch 6 in SD and gorge myself on the last four episodes in a flurry of Bank Holiday weekend viewing - I've only had the last three episodes a few days and already they're going.
Video On Demand is a fabulous, fabulous opportunity for Virgin to offer a genuine alternative to Sky and Freeview/sat, but it has to sort out its content loading processes for the service to be trusted by its viewers. No-one likes getting into a TV series and then finding it unceremoniously dropped prematurely by the provider. It's happened before (Lost, Ghost Whisperer, Night Stalker...pretty much everything in HD come to think of it) and it will no doubt happen again.
It's incompetent, pathetic, and cheating the paying customer.