June 10, 2008

When the Levee ... Broken

That must be a record...it appeared late last week, four episodes of Spike Lee's award-winning HBO documentary in high definition, checked in last night to watch the second episode and the whole lot have gone. What the hell's going on, Virgin? How incompetent can you be??

5 comments:

Carol Steele said...

I must admit that I'm getting fed up to the back teeth with Virgin Media. They claim that they will satisfy their customers demand for HD with their VOD - yet the HD content on VOD is truly laughable and has been steadily decreasing in quantity over the last few months.

They started a new HD documentary (The Universe) which was stunning in HD - so I decided not to watch the SD version which was running on the History channel at the time - we got up to 3 episodes, it stalled and has now been wiped.

The HD section contains a few bits and bobs, some children's programs which are in SD and not HD (for God's sake Virgin, I pay the bills, I don't want children's programs in the HD section).

I have been with cable since the days of Eurobell (must be over 15 years now) - and for the first time I am considering dumping Virgin (I'm on their VIP package) and moving to either Sky or Freesat). I've got a couple of months befor the end of my year's contract and I'll decide then.

Anonymous said...

Oh bugger, I was watching The Universe too!

BikeNutt

demented said...

Agreed on The Universe. I thought too I'll not watch it all it'll be on VOD and it turns out at only 3 episodes (managed to catch another 2 in SD).

Nialli said...

It's painful...I really want VM to succeed, but the incompetent management of the On Demand content beggars belief. I don't watch anything on TV Choice On Demand with a continuing storyline - too likely it'll never get to the end. :(
The sad thing is, if we all give up then they'll be able to point at the viewing figures for the HD OD and will say that there's no demand for high def!

Carol Steele said...

[QUOTE]if we all give up then they'll be able to point at the viewing figures for the HD OD and will say that there's no demand for high def![/QUOTE]

Not if we tell them the reasons why we are leaving. I was so annoyed with this, it was like the straw that broke the camel's back, I have emailed Neil Berkett with my complaints about their service and I'm awaiting his (or his personnel team's) response.

I'm normally a very placid, accepting sort of person, but they can only push me so far.