July 05, 2011

Virgin refunding early TiVo adopters

Those of us who paid £149 for the TiVo as a "special offer" may be in for a refund of the difference (the box is now £99). Several of this blog's regulars have contacted VM Chief Exec Neil Berkett and have had £50 back. Apparently the TiVo price drop was a reaction to Sky dropping its price on their (inferior) 1Tb box and now VM are contacting the early adopters whether we complain or not.
If true, well done Virgin.

9 comments:

alan said...

yes,i sent an email last night and got a phone call this morning,yes £50 refund,it seems vm have listened

Andrew Ducker said...

What address do you email?

Saj said...

Email to CEO - Neil Berkett
email address is
neil.berkett@virginmedia.co.uk

Thank you
:-)

Leod said...

No need, official confirmation from Virgin:

http://community.virginmedia.com/t5/TiVo/Pricing-refund-for-early-1TB-buyers/m-p/586991#M8881

Anthony said...

Fair play to them – the lady was very apologetic to me on the phone earlier.

I very much doubt Sky would be as forthcoming with an apology, or be as easy to get hold of for that matter.

Well done VM, I’m a happy chappy once again!

Carryonvending said...

I am happy too. I can say no more as I promised VM I wouldn't 'crow'.

However, events have overtaken that promise, and I HONESTLY BELIEVE VM really do listen to their clietele.

WELL DONE VM - A PR COUP!

Carryonvending said...

I was interested to know why the word INFERIOR was used??????

streaky_7 said...

Credit where credit is due, well done VM. Whether it would have happened had the reaction they got not have happened we will never know but thankfully a few of us didn't lie down, we did call and/or email and they have listened.

Now bring on the updates! Woohoo.....did I really just woohoo??

Nialli said...

@carryonvending: "inferior" is purely subjective on my part of course. I consider it inferior in its capability but I guess others may consider the Sky box's use of MPeg4 makes it the superior hardware. There are a few bugs with the TiVo but for me it has performed faultlessly for ten weeks and has proven more reliable than my old V+. Sure, the PIN number thing is annoying and the SD rendering is perhaps inferior to the V+ (but on a par with the Sky box) but overall I'd say it was superior. I'm not talking content, just hardware and the OS