October 16, 2011
Virgin Media installation - enough to make you despair - UPDATED
Just a few weeks ago a friend of mine decided to switch from Sky/BT to Virgin Media. Her main desire was for faster broadband for her family, but was interested in the TV too. She signed up for 50Mb broadband and M+ TV.
She lives in a listed building in SE London. She called me shortly after the installation and asked if I could help with the TV as it seemed to have been set up poorly. She was right: the clowns had plugged cables in seemingly at random and had left it all connected via SCART (despite there being HDMI cables available to connect it correctly). Worse, the broadband was fluctuating between 45mb and an unusable sub 1mb speed (according to speedtest.net). She had reported this several times since installation and had been told it would be fixed "in the next few days". Three weeks later and the broadband is still erratic and seen by my friend as worse than her old BT 8Mb.
But the worse thing is the cabling outside the house. See the pictures and judge for yourself: that neat black cable in the BT and Sky cabling, the white cable, looking suspiciously like one for internal rather than external use, is Virgin Media. Have you ever seen such a botched, rushed, ugly cabling job? The box is not secured, hanging on by sheer will power alone. One strong wind and the whole lot will come down. And remember that this is on an historic building over looking the Thames.
Makes me despair.
If anyone from Virgin Media reads this, please contact me and I can put you in touch with my friend to sort this out. She's ready to switch back to Sky/BT and I can't blame her. Come on VM, you're better than this...
UPDATE: Can't fault Virgin Media's response to this posting: I had an email from Virgin Media's Head of Customer Experience at 7am on Monday morning, quickly followed by another from the Head of Services and Installs and my friend has an appointment for Thursday to rectify everything. Thanks guys!