February 01, 2011

VM upgrades Broadband XL to 30Mbs and reduces price

Press Release extract: Virgin Media the UK's leading broadband provider, today announced the launch of a new 30Mb broadband service, due to replace the existing 20Mb service from February 1st. Unlike other fibre optic broadband services based on VDSL technology, such as BT Infinity, Virgin Media customers can expect to receive speeds close to the stated headline 30Mb speed1, and aren't subject to the "speed lottery" that plagues broadband delivered over telephone wires.

The new 'XL' service will cost just £18.50 per month, down from the previous price of £20 when taken with a Virgin Media home phone.
Existing customers already on 'XL' broadband at 20Mb are being invited to upgrade to the new 'XL' at 30Mb from 1st February, with only a one-off upgrade fee of £30 to cover activation and exchange of their old modem and router for Virgin Media's state-of-the-art 'SuperHub'3. The 'SuperHub' combined DOCSIS 3.0 modem and router is capable of Gigabit wired connectivity as well as dual-band 'N' WiFi for the ultimate in wireless connectivity to make the most of Virgin Broadband throughout the home.

12 comments:

Dazz285 said...

Just like Tivo.. I've not been invited to this either...

BikeNutt said...

I'm an XL customer and I like the idea of the combined modem/router. Anyone know how many gigabit ethernet ports it has? (I'm guessing 4!?)

This will improve streaming from my PCs to PS3/TV as my current router has only 100Mbps ethernet ports.

3Mbps up will be nice too!

geekydaz said...

Dazz285 - as I understand it, you just phone up customer services.
BikeNutt - you are correct it has 4 gigabit ports.

Jonathan said...

As I have only just signed up to the 20mb and it's not even installed yet I won't be happy if VM expect me to pay £30 to 'upgrade' something I don't even have yet.
Like Dazz285 I'm still waiting for my Tivo call and this is after a missed call on Monday. no idea when they plan to actually call me back.

paulselby1 said...

Do we know if they are upping the 10mb service ?

andrew said...

don't forget when 2Mb was upgraded to 10Mb existing 10Mb customers got nothing

Neil Gillibrand said...

"The new XL service will cost just £18pm"

You may want to tell VM this. Just phoned to see what my costs would be to upgrade from 10mb (L) to 30mb (XL). I currently pay £25.25pm for my L package so quite liked the idea of paying less to have the next service up... Apparently for me to upgrade to the 20mb or 30mb service will cost me an extra £11.75pm!!!!! Making it over £37pm for the service. If/when BT sort there fibre optics out down in the South West I may just switch.

£37pm? P**s off.

Ahmed said...
This comment has been removed by the author.
Vipnot said...

Hi Neil,

I think you've been given incorrect information. What it is, is that the charge of £37.00 will appear on you bill but the're not going to charge that amount as Virgin Media applies a discounts towards your services which means you pay the price advertised on the website. For instance if you're on XL20 (now 30MB) only, with no telephone the price is £37.00 and you get £7.00- discounts= £30.00. Or if you take telephone line you get £17.00- discount and £20.00- with new XL30mB speed. I hope this helps

Gooner_Adam said...

After recieving a letter yesterday "inviting" me to uprade, I Rang customer services this morning to ask about being upgraded from our 20mb service to the new speed, however I was told that because I'm a loyal customer (i.e Having loyalty discounts) that I would not be able to upgrade at this time! This seems like nonsense to me, like I'm being punished for beging loyal!

Neil Gillibrand said...

Vipnot.

If only that was true. I was told that £11 odd extra included the discount!

Besides, if the actual amount was discounted down to the correct cost it would mean that I was (once you took away any discount) the current real price for 10mb broadband which is £13.50pm. If I am being upgraded, with discount, to the correct 30mb price of £18.50 then I should only be paying an extra £5pm. But I was quoted that I would only have to pay an extra £11 odd because it was discounted.

I have acquired some good discounts over the years which means I am paying a good price for my service. But, I don't see how I should have to pay an extra £11pm for a service which should only cost £5pm more.

It's a good job nobody else offers fibre optics at the moment, as that's the main reason we have VM.

Neil Gillibrand said...

Just thought I'd update this. Had a call from Virgin Customer Service having e-mailed a complaint about the additional costs involved in going from 10mb to 20/30mb. The guy apologised that i had been told it was over £11 to increase to either 20mb or 30mb and said it was actually just under £5 for 20mb. However, he offered the upgrade to 20mb for just £1.20pm and has thrown in a new hub as well. So, good old virgin come good again. Whoever said you get nowhere from complaining hasn't been a customer of VM!!

I stopped short of suggesting they should offer me a Tivo box for free....... :)