Never let it be said that Virgin Media lacks a strategy to deal with the absence of shiny new Sky Atlantic from its screens. We only mention this after Monkey's uncle called the cable operator to inquire if it would be available to Virgin customers any time soon. The operator sounded mildly confused – we may paraphrase slightly – before searching his "system" for information. "Oh, here's something," he said, before appearing to read something from his screen. "Virgin Media customers will start calling and asking about Sky Atlantic. Do not tell them it won't be available to them. Instead emphasise all the great entertainment channels we have on Virgin Media." He added: "So in answer to your question, I don't know. You'll have to phone back on Tuesday."
March 15, 2011
How Virgin Customer Service deals with questions about Sky Atlantic
Amusing-but-true from The Guardian: